Online Store Shipping Method
Our system is integrated with Australia Post to ensure automated despatch notifications including tracking information (domestic only) and Proof of Delivery signatures, along with real time shipping calculations based on destination, products purchased and shipping method chosen. We ship to the address placed in checkout—NOT your Paypal address (if Paypal is used).
We offer a range of shipping methods, both Domestic and Internationally Standard, Express, International Standard, International Tracking, International Express. Our shipping is currently not insured and any items that are “Lost” or “Damaged” in the mail are not responsibility of the store. Please check our ‘returns’ policy for more information on these issues. We only accept Paypal for our international customers, and it is recommended—but not required—to purchase trackable shipping upon checkout.
We ship Monday through Friday. Orders must be placed before 10AM AEST to ensure shipping that day. Orders placed after 10AM will fall into the following day’s order run. Any orders placed on Weekends or Public Holidays will be sent the next available shipping day. In the event of great demand your order will ship late—we will do everything we can to ship it within a couple of days of your order placement, however certain circumstances may cause greater delays and for that we apologise in advance. Further to that, if your item becomes unavailable although it was available at the time of purchase, you will be notified by our customer service and will help you find a suitable alternative. The below shipping times are advised and not guaranteed.
Please allow 2-4 weeks for delivery. As international customs can hold items, your order may take longer than the 2-4 week guideline, in which case it may take 4-8 weeks.
BRIS (2-3 Days), NSW/SA/TAS/ACT (3-4 Days), VIC(4-5 Days), WA/NT (5-9 days).
Shipping costs are calculated in real time, at the time of checkout. If you would like an estimate to your country, please email firstname.lastname@example.org, stating your request. Costs are based on product/s purchased, delivery address, and shipping method chosen. Costs are in $AUD. You can use xe.com to approximate the conversion rate to your local currency.
Import Taxes/Duty Fees
For orders sent outside of Australia, duty fees and duty costs can be applied by the country of destination. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These are dependent on the import regulations of the receiver’s country. For more information please contact your local customs office. The majority of our orders are not affected by Import Taxes, but we must outline that this can be a possibility.